1600 Seven Seas Drive
Lake Buena Vista, FL
32820-1000
Telephone: (407) 824-2000
Fax: (407) 824-3174

A relaxing tropical paradise with lush landscaping, waterfalls and colorful birds awaits guests at Disney's
Polynesian Resort.

The 853-room Polynesian-themed resort features 11 two- and three-story longhouses situated on the white
sandy beach across the serene Seven Seas Lagoon from the Magic Kingdom.

Guestrooms feature a tropical motif complete with exotic prints and bamboo-style fixtures. Standard rooms
offer two queen-size beds and a day bed, sleeping five. Suites can accommodate from four to six persons.

The deluxe resort connects to the Magic Kingdom and Epcot via monorail, with bus transportation to Disney-
MGM Studios, Disney's Animal Kingdom, water parks and other attractions throughout Walt Disney World Resort.

Guests will experience paradise in the Pacific at the Spirit of Aloha Dinner Show, where a cast of Polynesian
dancers entertains guests at a festive luau feast. The menu includes delicacies such as island pork ribs, an authentic Hawaiian favorite; lanai roasted chicken; fresh saut饤 vegetables; shrimp-fried rice and a Polynesian dessert.

Kids can join in the adventures of Peter Pan at the Neverland Club, an entertaining child-care facility including dinner, toys and games in a themed area.

Dining options include 'Ohana, located on the second floor of the Great Ceremonial House, featuring a
character breakfast and a family-style Polynesian feast where meats and seafood are grilled over an open
fire pit. The Kona Cafe, a unique family restaurant, is open for breakfast, lunch and dinner. Sandwiches, ice
cream and pizza are available 24 hours a day at Captain Cook's Snack and Ice Cream Company.

Shopping options include island fashions, bathing suits and casual sportswear.

The 746 Guest Rooms each have two queen-sized beds and a daybed, TV, armoire, small safe, nightstand, table
& chairs. Many rooms have a balcony or patio. The average Guest Room is 409 square feet. Standard rooms
have a maximum five-person room occupancy.

The rooms are located in one of 11 different buildings called longhouses. Each one is either 2- or 3-stories high.
The eleven longhouses are Tonga (Bali Hai), Niue (Bora Bora), Samoa (Hawaii), Tahiti (Moorea), Rapa Nui (Pago Pago), Tokelau (Oahu), Hawaii (Tonga), Rarotonga (Maori), Aotearoa (Tahiti), Fiji (Fiji), and Tuvalu (Samoa). The names of the longhouses changed in October 99, the old names are shown in brackets. Rooms in the Tokelau,
Tahiti & Rapa Nui buildings are the largest. Rooms in Hawaii & Tahiti offer the best MK views.

There are two views available-
Lagoon view rooms overlook Seven Seas Lagoon, or one of the Polynesian waterways.
Garden view rooms overlook the tropical landscaping and walkways.

Suites

All five suites are in the Tonga longhouse. Most contain one king-sized or two queen-sized beds and two sico
beds in parlor (five to 15 adults maximum, depending upon suite type). Suites at the Polynesian Resort include triple-sheeting, speaker telephones with a second line, bathrobes, and turndown service.

Concierge

Royal Polynesian Service includes a separate lounge area in the Hawaii Building for check-in and refreshments
upon arrival. Room amenities include daily newspapers and turndown service with candies on the pillows. A concierge is available to assist you with ticket purchases or dining reservations.

Concierge services include, in addition to the standard room amenities, triple-sheeting, speaker phone with
second line, hair dryer, robes, turndown service, coffee, fruit, snacks, and soft drinks.

Accommodations include:

• 746 queen-sized beds
• 399 non-smoking rooms
• 17 disabled-accessible rooms.

Rooms in Tonga, Niue & Rarotonga are nearest to the Great Ceremonial House. Rooms in Tahiti & Rapa Nui are farthest away from the Great Ceremonial House. Rooms in Tuvalu, Hawaii & Tahiti offer the best water view rooms. Rooms in Hawaii and Tahiti have great views of the Magic Kingdom. Non-smoking rooms can be found in the Aotearoa, Rarotonga, Tokelau, and Tuvalu buildings.

Room Layout

Pools

The main Nanea Volcano Pool features a waterfall and waterslide, & centrally located free-form Swimming Pool
is heated. There is also a kid's pool. Lifeguards on duty 10am-10pm.

Fishing - hook a fun-filled trip for the whole family on a Sun Tracker family pontoon boat. Bass fishing excursions and Children's fishing excursions for bluegill (ages 6 to 12 years) are available daily on Bay Lake and Seven
Seas Lagoon. Trips are two hours long and depart from Disney's Polynesian resort marina. Fishing guide and
Zebco fishing equipment provided for up to five guests per boat. For information and reservations call
407-WDW-PLAY (407-939-7529).

Jogging - a 1.5 mile jogging trail is offered at the Walt Disney World Resort. Maps are available at the Guest Services Desk on the first floor of the Great Ceremonial House.

Boat rentals at Mikala Canoe Club - visit the marina to experience a fun-filled aquatic environment. Enjoy the Mercury WaterMouse, the Sun Tracker pontoon boats, surrey bike rental and firework cruises on Seven Seas Lagoon.

Preferred acces to Disney's 5 championship gof courses

Children's pool

Moana Mickey's Fun Hut - a family game room and arcade located next to the Never Land Club featuring the
latest in arcade entertainment. Open 24 hours daily. Resort ID card required for entrance between
11pm and 7am.

Playground

The Neverland Club - offers a supervised Peter-Pan themed dinner buffet for children ages 4 to 12. Activities include free arcade games, Disney classic movies and arts and crafts. Hours of operation are 4pm-12midnight. Phone 407-WDW-DINE (407-939-3463) for reservations.

Shopping

Robin Crusoe's - offering a fashionable selection of mens' resort wear. Located on the first floor of the Great Ceremonial House. Open from 8:30am-11pm.

Polynesian Princess - ladies' fashions and sportswear including swim wear and accessories. Located on the firstfloor of the Great Ceremonial House. Open from 8:30am-11pm.

Maui Mickey's - adult apparel and Disney character merchandise are available. Located on the first floor of the Great Ceremonial House. Open from 8:30am-11pm.

News from Polynesia - Polynesian logo merchandise, film processing, newspapers, magazines, stamps,
paperbacks, suntan lotion, beach towels and gifts with a tropical flavor are available. Located on the first
floor of the Great Ceremonial House. Open from 8am-11pm.

Trader Jack's - Disney character merchandise, gifts, fashions and toys are offered. Located on the second
floor of the Great Ceremonial House. Open from 8am-11pm.

Samoa Snacks - liquors, wine, beer, snacks and sundries are available at this shop located on the second
floor of the Great Ceremonial House. Open from 8am-11pm.

See this dazzling, lighted, musical procession nightly on Seven Seas Lagoon at 9pm. Cancelled during inclement weather.

'Ohana

Imagine the warmth of an orange and blue sunset, the glow of burning embers and the smell of oak from the grill. 'Ohana Feast will transport you to an island far, far away. 'Ohana means family in the Hawaiian language, and everything is served family-style in an all-you-care-to-eat setting. The center piece of 'Ohana Feast is an 18-foot semi-circular fire pit, where you can watch your food being grilled. Explore food that you've never dared before. Our family-style restaurant features appetisers, fresh-grilled meats, vegetables, delightful salads and desserts. The bellow of conch shells, chats of ancient legends and spectacular view of the South Seas Lagoon welcome you to the Land of Food and Fun, where we celebrate all your special occasions. Children's menu available.

Polynesian singers & dancers entertain at the all-you-can-eat family-style feast dinner. Children are encouraged to take part in coconut races and hula contests.

The restaurant also offers a daily Character Breakfast hosted by Mickey Mouse and his friends.

On the second floor of the Great Ceremonial House.

Typical menu items - smoke seared salmon, sweet bread, vegetable spring rolls, king prawns, steak,
oak grilled turkey breast. American breakfast.

Meals - Character breakfast: 7:30am-11am. Dinner: 5pm-10pm.

Prices - $21 - $75

Priority seating suggested. Call (407) WDW-DINE (939-3463)

Kona Cafe

Gardens thick with coconut palms and orchids, volcanic rock waterfalls, white-sand beaches and Polynesian
music set the stage at Disney?s Polynesian Resort, home of Kona Cafe. The energetic, casual eatery is awash
in warm colors with brilliant ceramic tilework, hammered ironwork and distinctive lighting. Center stage is a
lively dessert kitchen, where a dazzling array of sweets is arranged like fine art on the stone countertop,
tempting diners before they?re even seated.

The 172-seat restaurant serves breakfast, lunch and dinner, starting with the Sunrise Menu that features
fresh juices and fruits, omelets and the decadent Auntie Kaui?s Tonga Toast, a longtime Polynesian favorite
-- banana-stuffed sourdough bread, rolled in cinnamon sugar, then fried. The aroma of Kona coffee, one of the richest coffees in the world, wafts through the air. Kona coffee comes from one of the most fertile regions in Hawaii; the green coffee beans are flown to Central Florida, then roasted to produce the house blend. Beans
are ground to order throughout the day. The restaurant adds a Pan-Pacific spin to its Midday Menu, with pot stickers, Thai peanut shrimp salad, and giant steaming bowls of soup with Asian vegetables in miso broth with noodles and meat or fish. But the restaurant also offers basic lunchtime fare: hearty salads, blackened fish
and the Big Kahuna Burger, for instance. One lunchtime favorite is the Two-Fisted Chicken Sandwich with basil mayo, roasted peppers and spinach salad on mountain bread.

At dinner, the stage is set for boldly flavored evening specialties, with Pacific Rim spices jazzing up American classics like pork chops and spoon bread.

A team of chefs spent nearly two years on the design and concept development of the restaurant, and the work centered around the idea that the food would be market fresh with a healthy Asian kick. A modest selection of beers, wines and cocktails accompanies the eclectic menu.

Crab cakes, for instance, are flavored with ginger and coriander and set atop basil and chili oils, then topped
with baby greens and a dollop of chipotle pepper mayonnaise. The restaurant's signature soup is a mellow
ginger carrot combination, with a swirl of half-whipped cream and freshly cracked nutmeg. A succulent pork
chop is transformed when brushed with a glaze of soy sauce and pickled ginger, then placed atop saut'd
spinach and spoon bread that?s flavored with chili paste, green onion and ginger.

The best seller is always the fresh fish, which can be prepared Hong Kong style, steamed or grilled, served
with pan-fried noodles and baby bok choy. Kona offers up to a dozen varieties including sushi-grade tuna, swordfish, salmon, wahoo, red snapper and sea bass.
One of the best sellers is "The Bag," fork-tender pork roast, top neck clams and fish steamed with Asian vegetables in a flavorful miso broth in a bag that servers open at the table, releasing the savory steam.

Desserts range from fresh chunks of Hawaiian pineapple, served with caramel dipping sauce, to a seductive Kilauea Torte, named after the active volcano on Hawaii?s Big Island, filled with warm hazelnut and chocolate
that spills out like lava when broken with a fork. Popular Ko Ko Puffs are filled with chocolate pastry cream and topped with Chantilly icing and a dollop of whipped cream.
A favorite of all ages is the Kona Cone, an oversized waffle cone dipped in chocolate and standing upright
with a spun-sugar base. The cone is filled with chocolate and vanilla ice cream, with a flourish of lacy sugar
fans on top.

Typical menu items - (breakfast) fresh juice, tonga toast, pancakes, eggs benedict, grits, bagels, muffins, fruit.
(lunch) soup, crab cakes, salad, blackened salmon sandwich, chicken sandwich, artichoke ravioli.
(dinner) sticky chicken wings, caesar salad, herb roasted chicken, barbecue shrimp, prime rib.

Meals - Breakfast: 7am-11:30am. Lunch: 12noon-3pm. Dinner: 5pm-10pm.

Prices - $10 - $20

Priority seating recommended. Call (407) WDW-DINE (939-3463)

Captain Cook's Snack Bar

A walk-up counter cafe on the first floor of the Great Ceremonial House offers breakfast and all-day dining. Features include egg sandwiches, bakery bar, hamburgers, pizza, cold sandwiches, salads and novelty ice cream treats.

Grill closes at 11pm. Counter is open 24 hours.

Typical menu items - burgers, hot dogs, chicken sandwich, pizza, chicken tenders.

Prices - under $10

Polynesian in-room dining

Typical menu items - (breakfast) tonga toast, continental breakfast, omelets, waffles, pancakes, toast, bagels, danish, cereals.
(all-day dining) fruit plate, jumbo shrimp cocktail, BBQ pork sandwich, BBQ ribs, filet mignon, pork tenderoin, steak, apple pie, ice cream, chocolate mousse cake.

Open - 6:30am - 12 midnight.

Prices - $10-$40

Tambu Lounge

Be a castaway at this cool, tropical bar with a true island "Hang Loose" attitude featuring wild libation combinations. Tambu Lounge is located on the second floor of the Great Ceremonial House, adjacent to
'Ohana Feast.

Open 1pm-12midnight.

Appetizers are available from 5pm-10pm.

Prices - under $10

Barefoot Pool Bar

Tropical libations and snacks served poolside.

From 1pm-7pm. Weather permitting.

Prices - under $10

• Baby-sitting/child services
• Beach
• Church services - an outdoor Catholic Mass is offered at 8am & 10:15am and Protestant service at 9am on Sundays at Disney's Polynesian Resort Luau Cove.
• Concierge
• Disabled-accessible rooms/facilities
• Express checkout
• Facsimile - a facsimile machine is available for guest use at the front desk.
• Foreign currency exchange - guests can exchange foreign currency at the front desk.
• 24-hour front desk
• Ice machines - are located on every floor in each longhouse.
• Laundry/dry cleaning - laundry bags and laundry lists are located in the closet. One day service is available if received by 9am, and will be returned by 7pm.
• Laundry facilities - a coin-operated, self-service guest laundry facility is located next to the Never Land Club. Vending machines offer laundry detergent.
• Mail and shipping - mail drop-off, and express mail service and shipping is available at the front desk. Stamps available at News From Polynesia.
• Free newspaper
• Non-smoking rooms/facilities
• Pager rentals - pocket paging systems are available; 24-hour notice is requested. For information, visit the guest services desk.
• Free parking
• RV/truck parking
• 24-hour room service
• Daily maid service
• Soft drinks and snacks - vending and ice machines are located in each longhouse.
• ATM
• Refillable mugs available from Captain Cook's

The Great Ceremonial House houses the restaurants, shops & guest services.

The monorail is located on the second floor of the Great Ceremonial House and makes stops at Disney's Grand Floridian Resort and Spa, the Magic Kingdom Park, Disney's Contemporary Resort and the Transportation and
Ticket Center before returning to Disney's Polynesian Resort. The express monorail to Epcot loads at the nearby Transportation and Ticket Center.

Buses to the Downtown Disney Area (after 4pm), Blizzard Beach, the Disney-MGM Studios and Disney's Animal Kingdom Theme Park are located in front of the Great Ceremonial House at the bus stop.

Motor launch transportation to the Magic Kingdom via the Grand Flordian Resort is located at the end of the
marina dock.

3 p.m./11 a.m.

Where is the Polynesian Resort?
The resort is in the Magic Kingdom Resort area, next to the Ticket and Transportation Center.

What is the Polynesian Luau?
The exciting sights and sounds of the South Seas come alive through music and dance during a full-course Polynesian dinner show in the Luau Cove. The Disney Polynesian Luau features an island feast, unlimited beverages and a Polynesian themed dessert, served family style. Dancing and music are also important
elements in any luau.

What is the Great Ceremonial House?
The Great Ceremonial House is the main building which houses Front Desk, Guest Services, the shops,
restaurants and snack bar.

Are the guest rooms in the Great Ceremonial House?
No, all guest rooms are located in one of 11 different buildings called longhouses. Each one is either 2- or
3-stories high.

A few years ago I stayed at the Polynesian, but the building names were different.
Building names were changed in October '99, here are the new names, with old building names in brackets:
Tonga (Bali Hai), Niue (Bora Bora), Samoa (Hawaii), Tahiti (Moorea), Rapa Nui (Pago Pago), Tokelau (Oahu),
Hawaii (Tonga), Rarotonga (Maori), Aotearoa (Tahiti), Fiji (Fiji), and Tuvalu (Samoa).

How many people do the rooms accommodate?
The rooms have a maximum five person occupancy.

What will I find in my guest room?
Guest rooms have two queen-sized beds and a daybed, TV, armoire, small safe, nightstand, table & chairs.
Many rooms have a balcony or patio. Coffee makers and refrigerators available on request.

Do the rooms have balconies?
First floor guest rooms have patios with a table and chairs, second floor rooms in Rapa Nui, Tahiti, Tokelau
and Tonga have balconies (in the other buildings, second floor rooms don't), and third floor rooms have balconies.

Where are the best room locations?
Rooms in Tonga, Niue & Rarotonga are nearest to the Great Ceremonial House.
Rooms in Tahiti & Rapa Nui are farthest away from the Great Ceremonial House.
Rooms in Tuvalu, Hawaii & Tahiti offer the best water view rooms.
Rooms in Hawaii and Tahiti have great views of the Magic Kingdom.
Rooms in the Tokelau, Tahiti & Rapa Nui buildings are the largest.

What room views are available?
There are two views available. Lagoon view rooms overlook Seven Seas Lagoon, or one of the Polynesian waterways. Garden view rooms overlook the tropical landscaping and walkways.

Tell me about each longhouse, and what views are available from each longhouse?
Tonga - where the concierge suites are located. The suites are more expensive that standard concierge rooms.
All garden view, but with rooms on the north side facing out onto the marina. Rooms on the south side of the building look out onto the monorail line. Right next to the Great Ceremonial House, also convenient for the
marina and main pool. Smoking optional.
Niue - garden views on both sides. Great location, right next to Great Ceremonial House and between the
Nanea Volcano Pool and quiet pool. May get a bit noisy with people walking past. Only two-storey building,
with no elevator and no balconies in second floor rooms. Non-smoking.
Samoa - garden views both sides. Near to Great Ceremonial House, and between Nanea Volcano Pool and quiet pool. Handy for the beach and boat dock. May get a fair bit of foot-traffic going by. No second floor balconies. A smoking-optional building.s
Tahiti - lagoon view rooms on north side, and garden view on south side. Close to the beach and pathway to
TTC. Long way from the Great Ceremonial House. Non-smoking building.
Rapa Nui - garden view rooms, with one side of the building facing the parking lot. Close to the TTC walkway,
but far from the Great Ceremonial House. Right next to the parking lot, which is good for disabled access. Quiet area, non-smoking rooms.
Tokelau - Mostly garden view rooms, with a couple of lagoon view rooms. North end is close to the beach,
south end is close to Moana Mickey's Arcade, the laundry and Neverland Club. Next to quiet pool.
Hawaii - the conierge building, with garden and lagoon view rooms. Lagoon view rooms on the north side are
right next to the beach, while rooms on the south side look out onto the quiet pool area. Second floor rooms
don't have balconies. The third floor is smoking optional.
Rarotonga - garden view rooms only. The south side rooms face the monorail line and parking lot, although
this is mostly hidden by foliage. North side rooms face a lovely landscaped area and the quiet pool. Right next
door to the Great Ceremonial House. Rooms at the east end are near to Moana Mickey's Arcade, the laundry
and the Neverland Club. Second floor rooms don't have balconies. A non-smoking building.
Aotearoa - the north side offers both lagoon and garden views, whilst the south side is only garden view
rooms, looking out to the monorail line. It is the closest longhouse to Luau Cove, so could be noisy in the
evening. Close to a beach and not that far from the Great Ceremonial House. A non-smoking building.
Fiji - only garden view rooms. East side of longhouse is right next to marina, west side is across from the
beach. Not far from Great Ceremonial House, but close enough to Luau Cove to be noisy at night. Second
floor rooms don't have balconies. A non-smoking building.
Tuvalu - north side rooms look out onto the lagoon, while south side rooms are all garden view. Located
between the marina and beach. Close enough to Luau Cove to be noisy at night. Second floor rooms don't
have balconies. Smoking-optional on third floor, non-smoking on floors one and two.

Which buildings are smoking?
Samoa & Tonga is smoking optional. Hawaii third floor and Tuvalu third floor are smoking optional.

Which buildings house the concierge rooms?
Hawaii, with Tonga being concierge suites.

What extra benefits do the concierge rooms bring?
Royal Polynesian Service includes a separate lounge area in the Hawaii Building for check-in and refreshments upon arrival. . A concierge is available to assist you with ticket purchases or dining reservations. Concierge
services include, in addition to the standard room amenities, triple-sheeting, speaker phone with second line,
hair dryer, robes, turndown service, refrigerator, coffee, fruit, snacks, and soft drinks. Concierge guests have access to a private concierge lounge, where snacks and beverages are served throughout the day. The lounge offers a great view of the Magic Kingdom fireworks, and the accompanying music is piped into the lounge. Newspapers, books and games are also available in the lounge.

Which buildings house disabled-access rooms?
Rapa Nui and Tokelau.

Is turndown service available?
Yes, but only on request.

What happens at check-in?
You'll receive your room key (plastic card), a small 'guidebook', park maps, and a copy of 'Island Palm Press'
the resort's newsletter. You'll also have the option of leaving credit card details so that you can charge
anything you purchase during your stay to your room card. You will then be directed across to the Island Guide desk where you'll be presented with a lei (flower garland), and given directions to your guest room building.

Why do the Cast Members keep saying 'Aloha'?
Aloha (ah-lo-hah) is a Polynesian word meaning a show of affection with love and hospitality. Also used as
a greeting and farewell.

Can I walk to the Ticket & Transportation Center?
Yes, there is a walkway just beyond the Tahiti & Rapa Nui buildings.

What is the Torch Lighting Ceremony?
A short, but not-to-be-missed 'ceremony' perfomed each night at 6pm from Tuesday to Saturday, at the
entrance to the Great Ceremonial House. A Polynesian fire dancer in authentic costume performs a flame-
throwing dance before lighting the torches leading to the entrance.

What's with the jungle in the lobby?
In the lobby of the Great Ceremonial House is a mini tropical rainforest which features over 75 species of
plant life. The foliage, flowers and waterfalls make for a great photo backdrop.

Are there any activities for children?
Lots! Activities may vary, but can include arts & crafts, pool games, hula dancing, Polynesian storytelling,
and treasure hunts.

Where can I get refillable mugs?
From Captain Cook's Snack Bar.

Can I watch the fireworks from the Polynesian?
The Magic Kingdom fireworks can be viewed from the beach, and also from certain guest rooms with lagoon
views. If the fireworks are at 9pm, grab a spot on the beach, maybe in a hammock, and watch the fireworks followed by the Electrical Water Pageant!

Where can I watch the Electrical Water Pageant?
This dazzling, lighted, musical procession can be seen nightly on the Seven Seas Lagoon at 9:00pm, from the Polynesian Resort beaches.

Where can I find Disney transportation?
The monorail is located on the second floor of the Great Ceremonial House and makes stops at Disney's
Grand Floridian Resort and Spa, the Magic Kingdom Park, Disney's Contemporary Resort and the Ticket & Transportation Center before returning to Disney's Polynesian Resort. The express monorail to Epcot loads
at the nearby Ticket & Transportation Center.Buses to the Downtown Disney area & Typhoon Lagoon
(after 4pm), Blizzard Beach, Disney-MGM Studios and Disney's Animal Kingdom Theme Park are located in front
of the Great Ceremonial House at the bus stop. Buses first stop at the Contemporary, then Polynesian, then
Grand Floridian Resort. Before 4pm, go to the TTC to get the bus to Downtown Disney. Motor launch
transportation to the Magic Kingdom via Disney's Grand Floridian Resort and Spa is located at the end of
the marina dock.

Is it possible to walk to the Grand Floridian Resort?
Yes, if you follow the path past Luau Cove, along the beach, you'll have a lovely walk to the Grand Floridian
Resort, passing Disney's Wedding Pavilion on your way.

Where is the Luau Cove?
Luau Cove is located on the west beach of the Polynesian Resort past the marina. From the Great
Ceremonial House, walk through the merchandise shops on the first floor, and follow the signs to Luau Cove.

Are there church services at the Polynesian Resort?
Church services used to be held at Luau Cove, but have now been discontinued.

Is there a character breakfast?
Yes, you can have breakfast with Mickey and friends each morning at 'Ohana, located on the second floor
of the Great Ceremonial House from 7:30am to 11:00am.

Where are the nearest ATM locations?
There is an ATM in the Great Ceremonial House on the first floor adjacent to the Disney Vacation Club and
Disney Cruise Line desks. Additional ATMs are located at each theme park, the Downtown Disney Area, as
well as all Resorts (lobby area).

Where can I purchase stamps and where is the mailbox?
Stamps may be purchased in the Great Ceremonail House at the News from Polynesia gift shop. Mailboxes
are located near the entrance of the gift shop and near the Guest Services desk. Federal Express shipping is available.

Where is Lost and Found and what are the hours?
Lost and Found is located in the Great Ceremonial House at the Guest Services desk and is open daily
from 8:00am to 4:00pm. After-hours assistance is provided at the front desk.

Where can I make dining priority seating arrangements or purchase tickets?
Priority seating for most Walt Disney World restaurants can be made by touching the WDW DINE button
on your in-room phone or by visiting Guest Services. Theme Park tickets are available at either the front desk
or Guest Services.

Where can I rent boats?
Visit the marina to hire Mercury WaterMouse boats, the SunTracker pontoon boats, Seven Seas Lagoon
cruises and surrey bikes. Boats can be taken out on the Seven Seas Lagoon and Bay Lake.

Are there childcare facilities?
The Never Land Club offers a supervised Peter Pan-themed dinner buffet for children aged 4-12. Activities
include free arcade games, Disney classic movies and arts & crafts. Hours of operation are 4:00pm to 12:00 midnight.Kindercare offers in-room babysitting. Reservations should be made 24 hours in advance.
Call 407-827-5444.

Is there a games arcade?
Yes, Moana Mickey's Fun Hut is a family game room, located next to the Never Land Club, and featuring the
latest in arcade entertainment. Open 24 hours daily, but Resort ID card is required for entrance between
11:00pm and 7:00am.

Where can I buy groceries?
Basic groceries, wine, beer, snacks and sundries are on sale at Samoa Snacks, located on the second floor of
the Great Ceremonal House.

Are there any shops?
Robin Crusoe's offers a fashionable selection of mens' resort wear. Located on the first floor of the Great Ceremonial House. Open 9am - 10:30pm.
Polynesian Princess features ladies' fashions and sportswear including swimwear and accessories. Located
on the first floor of the Great Ceremonial House. Open 9am - 10:30pm.
Maui Mickey's has adult apparel and Disney character merchandise. Located on the first floor of the Great Ceremonial House. Open 9am - 10:30pm.
News from Polynesia features Polynesian logo merchandise, film processing, newspapers, magazines, stamps, paperbacks, suntan lotion, beach towels and gifts with a tropical island flavor. Located on the first floor of the Great Ceremonial House. Open 8am - 11pm.
Trader Jack's sells Disney character merchandise, gifts, children's fashions and toys. Located on the second floor
of the Great Ceremonial House. Open 8:30am - 11pm.
Samoa Snacks offers liquors, wine, beer, snacks and sundries, located on the second floor of the Great
Ceremonial House. Open 8am - 11pm.
Wyland Galleries features artwork and sculptures depicting marine life. Located on the first floor of the Great Ceremonial House. Open 9:30am - 10:30pm.

Is there a swimming pool?
Yes, the Nanea Volcano pool is the main feature pool, and features a water slide, underwater music,
underwater jets and a warm water area. The pool also has zero-entry and a special wheelchair is available,
which allows disabled access to the pool. There is also a quiet pool.

What time is the pool open?
Lifeguards are on duty at the Nanea Volcano Pool from 10:00am to 10:00pm (subject to change).

Are towels available at the pool?
Yes, guests can get towels at the Nanea Volcano pool, but must show their Resort ID card.

What time is check-in?
Normal check-in time is after 3:00pm. For early travellers, every effort will be made to get you settled in as
soon as possible.

What time is check-out?
Check-out time is before 11:00am. Later check out may be requested. Express check-out is available to
guests with American Express, MasterCard, Visa, Disney Credit Card, Discover, Diners Club or JCB.

Where do I get...?
Extra pillows, & blankets, bed rails, baby cribs, handicap aids, extra hangers, towels, refrigerators,
coffeemakers, or any other sundry items are available from Housekeeping.

Where do I find the ice machines?
Ice and vending machines are located on every floor in each building.

Is there a dry-cleaning service?
Yes, laundry bags and lists are located in the closet in your room. One day service is available if received
by 8:30am, and will be returned by 7:00pm.

Is there a guest laundry?
Yes, a coin-operated, self-service laundry is located next to the Never Land Club. Vending machines offer
laundry detergent.

Is luggage assistance available?
Yes, through Bell Services. When you arrive at the resort, someone from Bell Services will assist you to
your room with your luggage. When you are ready to leave, just touch the LUGGAGE/VALET SERVICE button
on the in-room phone. Gratuity not included.

Is Valet Service available?
Yes, for $7 a day, a valet will park and deliver your car whenever you leave or return to the Resort.

If I use the package delivery service in the parks, where do I pick them up?
If you shop at any merchandise location at the Magic Kingdom Park, Epcot, Disney-MGM Studios, Disney's
Animal Kingdom Theme Park, or the Downtown Disney area, and choose to have your packages delivered
back to your resort, they can be picked up the following day at Maui Mickey's Gift Shop located on the first
floor of the Great Ceremonal House, across from Captain Cook's Snack Company.

Does the Resort have wheelchairs available for guest use?
Yes, a limited number of wheelchairs are available at Guest Services. There is no charge, but a credit card guarantee may be required. A limited number or wheelchairs and motorized wheelchairs are available to
rent at the theme parks.

• Spend some lazy time relaxing in a hammock on the beach.
• If you like the music played around the resort, CDs are available at the gift shop.
• Have your photo taken by the mini rainforest in the lobby, alongside the beautiful waterfall.
• A must have for breakfast is the Tonga Toast from the Kona Cafe. French toast stuffed with banana - delicious! Also available on the room service menu. If you find yourself craving Tonga Toast once you return home.
• One of the more popular WDW restaurants can be found here - 'Ohana (meaning Family). Featuring an all-you-can-eat Polynesian feast at dinner cooked in the world's largest indoor firepit, along with hula dancing and coconut races!
• A nice touch, unique to the Polynesian, is the lei that you receive on checking-in. Not staying at the Polynesian? You can purchase leis from one of the Resort's shops.
• If you want to get into the spirit of things, check out the Hawaiian fashions in the shops.
• Don't miss the Torch Lighting Ceremony. Performed just outside the entrance to the Great Ceremonial House at 6pm from Tuesday to Saturday.
• Whilst on the beach see if you can spot the wave machine that was installed under water when the Resort first opened. Use of the machine had to stop due to the waves causing beach erosion, although it was never removed.
• If the main Nanea Volcano Pool is too crowded, try the quiet pool instead, which is actually larger.
• Want to visit Epcot? To get to the TTC by monorail, requires stops at Grand Floridian Resort, Magic Kingdom and the Contemporary Resort. It would be quicker to walk to the TTC to get the express monorail to Epcot.
• Buses going to the Animal Kingdom Park, Disney-MGM Studios, Typhoon Lagoon and Downtown Disney also pick guests up at the Contemporary and Grand Floridian. At peak times, it may be better to walk to the TTC and board a bus there.
• Not in a hurry? Take the boat launch to the Magic Kingdom instead of the monorail, which can be crowded at peak times.
• When getting the monorail from the Magic Kingdom, make sure you get the Resort monorail rather than the express monorail, which only stops at the TTC.
• Throw a penny in the pond at the main entrance, it means that you want to return to the Resort!
• When staying at the hawaii long house if you want to get a table with a nice view at breakfast make sure you arrive when it opens. It gets crowded early.

* 11.5% Tax not included. Standard rooms have a maximum five-person occupancy per room. Prices are per room, and there is an additional adult charge of $25 per adult per night for more than two adults in a room. Prices and other terms are subject to change without notice. Length-of-stay requirements may apply. Rooms subject to availability. Certain nights are already sold out. Prices are in U.S. dollars.