Where is Old Key West Resort?
In the Downtown Disney Resort area.
Is the Resort only open to DVC members?
Although Old Key West is a Disney Vacation Club Resort, anyone can stay there, members or not.
What is the theming of the Resort?
The Resort is theme after Key West.
What will I find in my guest room?
Deluxe Studio -Studios include a kitchenette with microwave oven, under-counter refrigerator, coffee maker,
and wet bar, an outdoor patio, night stand, armoire, TV, table & 2 chairs, closet, and two queen-sized beds.
The average studio is 376 square feet.
One Bedroom - One-bedroom/one-bath has full-sized kitchen, full-sized washer and dryer, and outdoor patio. Bedroom suite includes king-sized bed and whirlpool tub. Queen-sized sleeper sofa, armoire, 2 nightstands, TV, ottoman, side table. The average one bedroom is 1,016 square feet.
Two Bedrooms - Two-bedroom/two-bath has full-sized kitchen, full-sized washer and dryer, and outdoor patio. Master bedroom suite includes king-sized bed and whirlpool tub. Two queen-sized beds in second bedroom and queen-sized sleeper sofa in living area. Armoire, 2 nightstands, TV, ottoman, side table. The average
two-bedroom is 1,392 square feet.
Three Bedroom Grand Villa - First floor - Master suite with king-size bed, color television, and private bath
with a whirlpool tub. Fully equipped eat-in kitchen, Full-size washer and dryer, 32" television with a VCR in living room, Queen-size sleeper sofa in living room, Cathedral ceiling in living room, Powder room, Private porch with ceiling fan. Second floor - One bedroom with two queen-size beds, additional bedroom with two double-size
beds, Ceiling fans, private bath, and color television in each bedroom, Landing open to living room below. The average Grand Villa is 2,265 square feet.
How many people do the rooms accommodate?
Deluxe Studio - Four adults maximum, plus one child under age three.
One Bedroom - Four adults maximum, plus one child under age three.
Two Bedrooms - Eight adults maximum, plus one child under age three.
Three Bedroom Grand Villa - Accommodates 12 adults plus one child under age three.
Where are the best room locations?
Rooms in buildings 11, 12, 13 & 14 are nearest to Hospitality House. Buildings 30-50 are farthest away.
There are no elevators in the bungalows.
What happens at check-in?
You'll receive your room key (plastic card), a small 'guidebook', park maps, and a copy of 'Keynotes' the resort's newsletter. You'll also have the option of leaving credit card details so that you can charge anything you
purchase during your stay to your room card.
Are there childcare facilities?
No, there are no onsite childcare facilities. Kindercare offers in-room babysitting. Reservations should be made 24 hours in advance. Call 407-827-5444.
Is there a games arcade?
Electronic and electromechanical arcade action can be found at the Electric Eel. Whether chasing pixels around
a video screen, or careening balls around an electrified course, The Electric Eel delivers with contemporary hits
and perennial favorites. Light up the night along Turtle Krawl. Change machine available. A second game room,
The Flying Fisherman, is located at Turtle Shack.
Where can I get refillable mugs?
From Goods' Food to Go.
Where can I find Disney transportation?
Buses go to the four main parks & Downtown Disney. For other destinations change at Downtown Disney.
Bus stop locations - in front of Hospitality House; near building 19; near building 26; near building 33;
between buildings 52 & 53.
Boats go to Downtown Disney Marketplace.
How do I get to and from Hospitality House?
The Downtown Disney/Internal Transportation Bus stops by Hospitality House as it enters the Resort and as it departs from the Resort.
Where are the nearest ATM locations?
There is an ATM located in the lobby area. Additional ATMs are located at each theme park, the Downtown
Disney Area, as well as all Resorts (lobby area).
Where can I make dining priority seating arrangements or purchase tickets?
Priority seating for most Walt Disney World restaurants can be made by touching the WDW DINE button on
your in-room phone or by visiting Guest Services. Theme Park tickets are available at either the front desk or
Guest Services.
What dining options are available?
Olivia's Cafe - Olivia had no intention of opening a restaurant. But when you keep pulling up "one more chair"
to the kitchen table , eventually you have to hang out a shingle. Olivia's is Conch Flats' premiere gathering
place to enjoy simple American cuisine among the locals. Savory breakfast, lunch and dinner fare includes daily specials drawn from Olivia's "black book" of all things good to eat, served in a non-smoking dining room.
Olivia's full menu available to take out. Olivia's Cafe is open from 7:30am till 10:30am for breakfast, and
11:30am till 10:00pm for lunch and dinner.
Good's Food to Go - At Good's you can revel in unpretentious dining in the Conch Flats tradition or simply get
good food that is individually prepared. Get to Good's for hamburgers and frozen yogurt, hot dogs and
sandwiches, conch fritters and potato chips. It's the one dining spot in Conch Flats where you're never out of place, even in wet trunks. As the Good's jingle reminds you: "On the way or coming back, Good's is best for
meals or a snack."
Turtle Shack - located right off Turtle Pond Road. The eatery features a fine selection of cold sandwiches and snacks. Specialty beverages and ice-cold beer are offered. Grilles and covered seating are available.
Gurgling Suitcase - Conch Flats' most storied pub traces its name back to the days of Prohibition, when
potent potables found their way from Havana to the States in the false-bottom valises of travelers abroad.
You'll find The Suitcase, however, to be a more enjoyable venue for sampling libations and spirits along a pier
of thirsty travelers and their "gurgling" luggage! Whether watching the sunset from tables outdoors or listening
to it from a stool inside, The Suitcase is always a friendly port. Be sure to ask about "The Turtle Krawl," a local concoction with a wisp o'rum and a blend o' juices.
In-room pizza delivery service is available through the Sassagoula Pizza Company.
Where can I buy groceries?
Conch Flats General Store, which is located across from the lobby, carries a variety of gift and sundry items as
well as consumables and sundries.
What can I rent from Hanks Rent 'n' Return?
Videos, balls, board games, Mongoose bicycles and surrey bikes, SunTracker pontoon boats, canopy boats,
pedal boats, Hydro bikes and water mice.
Is there a swimming pool?
Yes, the main swimming pool and child's wading pool are located near Hospitality House. There is also another
pool on Old Turtle Pond Road, and two other quiet pools.
What time is the main pool open?
From 10:00am until 10:00pm. There are no lifeguards, so parents must accompany children.
Are towels available by the pool?
Yes.
Are bikes available to hire?
Yes, guests can hire bikes from Hank's Rent 'n Return.
What other activities are available?
Various recreational activities may be scheduled during your visit. Check the community message boards at Community Hall for details.
Guests can get a massage at Slappy Joe's Massage Room.
Are there any shops at the Resort?
Conch Flats General Store - carries the standard provisions you'll need during your stay. They offer a wide
variety of ready to eat snacks and microwaveable main courses. In addition, there are assorted deli meats and cheeses, as well as wines, beers and spirits. Magazines, paperback books and daily newspapers are offered. Sunglasses, sunscreen, toothpaste, band-aids, postage stamps and other sundries are conveniently close at
hand.If you're shopping for memories of your vacation, the General Store has gifts and goods featuring the
Disney Vacation Club and Old Key West insignia. From postcards to pencils, polo shirts to soda pop, all your favourite characters and souvenirs are right here at the General Store.
What time is check-in?
Normal check-in time is after 4:00pm. For early travellers, every effort will be made to get you settled in as
soon as possible.
What time is check-out?
Check-out time is before 11:00am. Later check out may be requested. Express check-out is available to guests with American Express, MasterCard, Visa, Disney Credit Card, Discover, Diners Club or JCB.
Where do I get...?
Extra pillows, & blankets, bed rails, baby cribs, handicap aids, extra hangers, towels, refrigerators,
coffeemakers, or any other sundry items are available from Housekeeping.
What is the Membership Housekeeping Service Schedule?
Old Key West guests who are Disney Vacation Club members will not receive full daily housekeeping services.
For those members staying seven days or less - you will receive trash and towel service on the fourth day of
your stay. Trash will be emptied and towels replaced.
For those staying more than eight nights - you will receive full housekeeping service on the fourth day of your
stay and trash and towel service on the eighth day of your stay. On the twelth day you will receive another full clean and on teh sixteenth day you will receive the trash and towel again.
A complimentary "start up" selection of amenities has been provided in your vacation home. Additional supplies
can be delivered for a nominal fee. Additional Tide- $1.00; additional towels- $6.00; additional soap and
shampoo- $3.00; and additional coffee- $3.00.
If you would like additional service, 24 hours notice is required. The charges are as follows: a full clean for
Studio- $25, One bedroom- $30, Two Bedroom- $40, Grand Villa- $60.
Where do I find the ice machines?
Ice machines are located at all bus stops.
Is there a dry-cleaning service?
Dry cleaning and laundry service is available. Laundry bags and lists are located in the closet. For same day service, laundry must be dropped off at the luggage service desk before 9:00am. It will be returned after 6:00pm.
Is there a guest laundry?
Washers and dryers are available at no charge and located in air-conditioned comfort at the four pool locations. Vending machines offer laundry soap and bleach, beverages and snacks.
How can I send and receive faxes, UPS, mail, etc?
Facsimile services are availble at the Front Desk. Service charges for incoming and outgoing facsimiles will be applied. Single- and double-sided photocopying services are also available.
S tamps are available at the General Store and a mail box is adjacent to the shop.
Is luggage assistance available?
Yes, through Bell Services. When you arrive at the resort, someone from Bell Services will assist you to your
room with your luggage. When you are ready to leave, just touch the LUGGAGE/VALET SERVICE button on the
in-room phone. Gratuity not included.
If I use the package delivery service in the parks, where do I pick them up?
If you shop at any merchandise location at the Magic Kingdom Park, Epcot, Disney-MGM Studios, Disney's
Animal Kingdom Theme Park, or the Downtown Disney area, and choose to have your packages delivered
back to your resort, they can be picked up the following day at the Resort merchandise pick-up location.
Does the Resort have wheelchairs available for guest use?
Yes, a limited number of wheelchairs are available at Guest Services. There is no charge, but a credit card guarantee may be required. A limited number or wheelchairs and motorized wheelchairs are available to rent
at the theme parks.
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